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-- OUR PLEDGE TO OUR CLIENTS --
  • Happy Dog & Cat pet sitters will give your pets individualized, caring attention, pampering and
    nurturing
  • We never let a stranger or another animal approach your pets
  • We are always happy to call or text you to give you an update on your pets
  • We respect our clients' homes, personal possessions and privacy
  • We pride ourselves on providing peace of mind to our clients when they leave their pets in our care
-- POLICIES --
REFERRAL REWARD PROGRAM:
Refer Happy Dog & Cat to a new client, and if they use our services, you receive a $15 credit
on your next Happy Dog & Cat invoice.  

CANCELLATIONS:
  • Daily Walkers (we walk your dog at least 3 times per week, on a regular basis):
Must cancel by 6 PM the previous night or the next day's services are charged in full.

  • General Walks/Visits (usually while owner is out of town):
Must cancel 24 hours in advance or first day's services are charged in full.

  • Bath services, pet taxi, vet visits and all other general services:
Must cancel 24 hours in advance or first day's services are charged in full.

  • All Overnight Pet Sits:
Must cancel 24 hours in advance or first day's services are charged in full.  

  • All Pet Services on Holidays or Holiday Weekends:
Must cancel 72 hours in advance or first day's services are charged in full.

DEPOSITS AND PAYMENT:
You may write a check for either a 50% deposit or the full amount. You can either mail the check to us or leave it
for the sitter to pick up on the first day of the service. Any balance will be due after completion of the services.
Regardless of if you choose to leave a 50% deposit or write one check for the entire amount; we will deposit your
check only after we are sure that you are home and happy!

BILLING:
Invoices are sent out via email at the end of each month. Please ensure that your payment is postmarked within
TWO WEEKS of receiving your invoice or a $10 late fee is added to the account.

BOOKING OFFICE HOURS:
Happy Dog pet sitters are available for pet sits 24 hours a day, seven days a week.
Our Booking Office's hours for scheduling visits and customer service are:
Monday through Friday, 10am until 6pm and
Saturday 11am to 4pm.

Of course you may email Happy Dog or leave a message on the office line at any time.
Office:  (213) 399-8324
Emergency:  (818) 720-6989
We are located at 14900 Magnolia Blvd, suite 5723 Sherman Oaks, California 91413
but we have served clients from Marina Del Rey to Santa Clarita and Pasadena to Woodland Hills.